Ministry Database Manager

Location: Colorado Springs, CO
Position: Ministry Database Manager
Employment Type: Full-time with employer-paid benefits, including medical coverage, retirement plan, and paid time off.

SPIRITUAL REQUIREMENTS

• Committed to and actively following Jesus Christ with a heart for service
• In agreement with and uphold the Reach Beyond Statement of Faith
• Willing and committed to hold to the policies described in all manuals
• Willing to participate in prayer times and chapel/staff meetings

ESSENTIAL FUNCTIONS

DATABASE OVERSIGHT

• Act as the primary lead for the donor database including data entry procedures, database management, and donations processing.
• Operate multiple financial and donor management software platforms, including but not limited to Studio Enterprise, Site Stacker, Paperless Transactions, and Mailchimp.
• Create database queries, reports, and mailing lists to facilitate the needs of various communication, marketing, mobilization, and development strategies.
• Collaborate with the Creative Services department regarding donor communications and prepare mailing lists for direct mail and e-blast campaigns.
• Establish and maintain accurate source codes to track and report on ROI analysis for all appeal initiatives.
• Work closely with the Finance and IT departments to facilitate accurate integration of other departmental activities and systems and to ensure integrity of database.
• Coordinate with the finance office to track the status of all projects, discontinue recurring donations when projects close, and make changes in Studio Enterprise accordingly.
• Maintain accurate constituent records by updating contact information, payment methods, and other account details.
• Maintain a healthy and clean database by importing NCOA files and updating Mailchimp data in the database.
• Implement moves management tracking and donor communication processes. Document communication records between donors and Reach Beyond staff members.
• Create and maintain workflows in Studio Enterprise. Provide pertinent information to staff as needed.
• Handle CRM software questions and concerns
• Provide training to key staff when needed to ensure organization-wide procedures, expectations, and understandings around the database

RECEIPTING OVERSIGHT

• Process incoming mail, review and scan checks, and make deposits to the bank
• Oversee the receipting process
• Generate and mail quarterly statements and impact reports
• Manage paper stock for receipts, letters, quarterly statements, and year-end statements.

 DONOR SERVICES

• Manage incoming communications and provide excellent customer service

FINANCIAL COMPLIANCE AND ADMINISTRATIVE DUTIES

• Manage and monitor budget and expenses for Development projects
• Prepare documentation for annual financial audits
• Adhere to PCI compliance, IRS regulations, and organizational policies when processing financial information and donor transactions
• Maintain strict confidentiality of donor information
• Follow department’s Record Retention and Destruction Policy
• Support Development team functions through ongoing and special projects

REQUIREMENTS

• Bachelor’s degree in a related field
• Minimum 3 years experience of working with a development database
• 2 - 3 years experience in customer service
• Perform as a team player and able to work independently
• High level of accuracy while remaining efficient and organized
• High level of integrity and confidentiality
• Strong analytical skills
• Advanced knowledge of Microsoft Suite (MS Word and Excel)

PHYSICAL REQUIREMENTS

• Ability to clearly communicate (speak) in English
• Ability to see and hear
• Ability to read and follow written directions
• Focus on computer screen for extended periods of time
• Use of keyboard and mouse for extended periods of time
• Sitting for extended periods of time
• Work in usual office environment
• Work in confined places
• Use hands/fingers to handle, feel or write with clarity
• Lifting - Up to 30 lbs.

REQUIRED LANGUAGES

• Proficient in English.

OTHER REQUIREMENTS

You must be authorized to work in the United States and provide required documents.

We participate in the federal E-Verify program. See more information at:

https://reachbeyond.org/e-verify-right-to-work.pdf
https://reachbeyond.org/e-verify-participation.pdf

ALL APPLICANTS must be able to sign the Reach Beyond Statement of Faith.

To Apply: Please send a current resume and cover letter to [email protected]