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Help Desk Administrator

Location: Colorado Springs, USA

Do you have:

  • A passion for using your IT skills to help enable disciple-making among unreached people around the world.
  • The ability to communicate technical information at a user’s level with sensitivity.
  • Bachelor’s degree in an Information Technology related field preferred (prior IT experience and/or certification may be accepted in lieu of a degree).
  • Experience in the use of various operating systems (Windows Server and desktop, Mac OS, Linux).
  • Knowledge of Windows Server, DHCP, DNS, Remote Desktop Services, Active Directory, Microsoft 365, etc.
  • Working understanding of server virtualization (presently using VMWare).
  • Working understanding of standard backup practices and software (presently using Veritas Backup Exec and Veeam).
  • Knowledge and experience with server file storage and permissioning.
  • Experience with network hardware and infrastructure standards (wireless access points, switches, routers, firewalls, etc.).
  • Flexibility, servant leadership, humility, grit, and a sense of humor.
  • The readiness and capability to raise your missionary support and/or be self-funded.

We are looking for a help desk administrator to serve as the first point of contact between Reach Beyond staff and the IT Department. This person coordinates and prioritizes helpdesk requests, completing all tickets that are appropriate to their skillset, and coordinates with other IT staff to ensure all support tickets are handled in a timely manner.

The Help Desk Administrator provides first level response for hardware and OS (Windows and MacOS) problems, MS Office, VoIP (phone) issues, password changes, VPN connections, Microsoft 365 questions (Email, Teams, etc.) and managing users in Active Directory and M365 (account creation, deletion and permissioning). This person is responsible for managing the printers and print server in the Colorado Office as well as hardware inventory and software license compliance.

The Help Desk Administrator provides further mission critical support by providing new users with IT orientation as well as training existing users for new software rollouts and/or updates. This person will also provide secondary support for networking, infrastructure, security and backups.

All missionary candidates must be able to sign the Reach Beyond Statement of Faith.